Refund Policy

REFUND POLICY

Please read this information carefully before placing your order.

Made to Order Items

All products from Studio Four are custom-made and personalised to your specifications.

For this reason, we do not accept returns, refunds, or exchanges for:

* Change of mind
* Incorrect personalisation submitted by the customer
* Colour choices or design preferences

Order Errors

It is the customer’s responsibility to ensure that all details entered at checkout (including names, dates, spelling, colours and sizing) are correct.

Studio Four cannot be held responsible for any errors submitted as part of the order.

Changes & Cancellations

Orders cannot be changed or cancelled once they have been placed, as production may begin immediately.

If you need to make a change, please contact us as soon as possible. Changes may only be possible if production has not yet started.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within **48 hours of delivery** with clear photos of the item and packaging.

If the issue is confirmed to be due to damage in transit or a fault caused by Studio Four, a replacement or refund will be offered.

Shipping Issues

Studio Four is not responsible for delays, loss, or damage caused by third-party delivery services.

However, we will assist where possible in raising a claim with the courier.

Incorrect Addresses

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Non-Returnable Items

Due to the personalised nature of our products, all items are non-returnable unless faulty.



By placing an order, you agree to this Refund Policy.